Customer Service - On A 1-10 Scale It Was 12.5 Business Articles | February 25 Carlos Valderrama Colombia Jersey , 2007 You can't fake good customer service.? It's either good or it's not.? My preference is for good customer service and this describes a perfect example of what it should feel like.
Just getting back from seven days at the Westin Hotel in Puerto Vallarta.
The purpose of this trip was to meet with my mastermind group - Master Speakers International.? We've been meeting four times a year for the last 10 years.
The city was great and the hotel was good but it didn't rate a 12.5 score.
Let me explain:
Pedro - he gets the 12.5!
He was the doorman.? An extraordinary doorman.? I couldn't help but notice all the little and positive things he did with his customers.? He gave new meaning to the words customer service.
From the neck down he had a body like Woody Allen - maybe even smaller.
From the neck up he reminded me of Billy Crystal.
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with Carlos Sanchez Moreno Colombia Jersey , "Pedro, I'm back and it's so good to see you again.? I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel.? It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.
No, when he waved his little fingers were fluttering like he was simultaneously playing the piano and conducting a symphony.
He greeted everyone like a long lost friend.
I asked him, "Pedro, what makes you so special to all of the guests at the hotel - everybody likes you so much?"
In a low-key way, which is hard for me to do, I repeated the question.
He said, "I just want everybody to be happy and have fun when they're here at the Westin Hotel."
He was always smiling.
He always had a bounce to his step.
His eye contact was strong and focused on his guests.
He is a small man with a large presence.
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador Andres Felipe Roa Colombia Jersey , for the Westin Hotel.? In my book he rates a 12.5 on a 1-10 scale.? He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recognition for his obviously outstanding job performance.
I also recommend a big peso bonus for the hotel's premier Ambassador.
What are you doing to become the Ambassador role model for your ccompany?
Smart Fabrics and Wearable Electronics - The Future of Clothing Technology Articles | March 4, 2009 "Intelligent" or "smart" clothing is part of an exciting technology that involves building computing, connectivity, and sensing abilities into materials people are comfortable wearing.? In the future Andres Escobar Colombia Jersey , all of us might be wearing intelligent clothing that senses when we are having medical problems, gives us the ability to charge electronic devices while on the go, and even allows for basic computing.
"Intelligent" or "smart" clothing is part of an exciting technology that involves building computing, connectivity, and sensing abilities into materials people are comfortable wearing. Some of the latest products in this area are very fashionable Yerry Mina Colombia Jersey , lightweight, and look no different than other clothes.? In some cases, the electronic circuits that make up the brains of the wearable computers and sensors are sewn in.? In others, the circuits and other components are literally built from conductive yarn and thread that makes up the clothing.? The possibilities are amazing and limitless.?
Right now, as devices get smaller and smaller Stefan Medina Colombia Jersey , we often find ourselves with a different electronic device in each pocket.? Each technological advance shrinks these devices and integrates them with one another.? It's only logical that as these portable devices that connect us, give us information, and allow us to be mobile get smaller and more powerful, we can eventually find ways to integrate right into the clothing we wear.? Right now, technology has not progressed to that point Sebastian Perez Colombia Jersey , but this article will cover currently available forms of smart fabrics, or intelligent clothing.?? ?
There are actually three distinct types of smart clothing:
- Passive Smart: Where the clothing "reads" or senses the environment or something about the person wearing the clothing.? Wearable sensors fall into this category, with examples including built-in GPS, clothing-integrated baby breathing monitors, and clothing that gives feedback about potential changes in weather.?
- Active Smart: Where clothing not only senses the environment Santiago Arias Colombia Jersey , but also reacts to it.? Examples include: Clothing that changes density depending on the temperature outside, jackets that store solar energy that can be used to charge cell phones and cameras, and even built-in sensors that can guide pinpoint massage to a wearer that is regulated depending on his or her level of stress.
- Active very smart: Where clothing has built in computing and or intelligent sensing capacity.? Examples include sleeves that function as keyboards for a small handheld device, clothing that can function like a powerful calculator or PDA, and shirts that can store information through a built-in fabric keyboard and send it via Bluetooth to a computer.
NFF - Neuendorfer Füchse Forum
Thema drucken
23.12.2019 08:57
Antworten
